How is HPC user support organised across Europe? Come and find out, and share your own experience!

 
 
 

Behind every successful HPC project there is a support team helping users get started, solve problems and make the most of the infrastructure. Yet support experts rarely get the chance to compare notes across centres and projects.

 

EPICURE is launching the HPC User Supporters Hub, a regular, informal space for support experts to exchange experiences, discuss common challenges and share practical solutions.

 

Our first meeting looks at a fundamental question: how is support organised?

  
 

What do we have in mind?

 

Quick-fire presentations

 

Representatives from leading European HPC centres and projects, including [JSC, CSC, BSC, LuxProvide, CINECA, Deucalion, IT4I, (VEGA)] and EPICURE, each present their support model in just 2 minutes, covering:

 

• – Support levels and how they are structured
• – Number of users and number of supporters
• – How work is distributed within the team

 

Interactive polls

 

Get to know the community and tell us which challenges matter most to you, from staffing to AI.

 

Open discussion

 

The heart of the session: what challenges are you facing, and how are others tackling them?

 

Your voice shapes what comes next

 

A short feedback form will help us choose the topics for future meetings.

 
 

Who should join?

 

• – User support and helpdesk staff at HPC centres
• – Application experts and training teams
• – Staff from Centres of Excellence (CoEs) and National Competence Centres (NCCs)
• – Anyone working with HPC users in research, industry or public sector, or interested in doing so

 
 

Why join?

 

• – Learn how peers across Europe organise their support
• – Discover practical solutions to challenges you may be facing right now
• – Connect with colleagues from other centres, projects and countries
• – Help build a lasting European community of HPC user supporters

 

Join us on 10 December and help shape the future of HPC user support!